Agents should fill out this template when they want to create knowledge from a ticket.
TITLE
Subtitle about the article
PARAGRAPH 1
This info doesn't exist on our HC!
PARAGRAPH 2
This is more info that is missing from our HC!
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Agents should fill out this template when they want to create knowledge from a ticket.
Subtitle about the article
This info doesn't exist on our HC!
This is more info that is missing from our HC!
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